Welcome to North Carolina Ports
Welcome to smart-Tecs Customer Portal
North Carolina Ports’ business-oriented mindset is built on our core values: safety, people, integrity, service and teamwork. Those standards are the driving force for our mission to be a gateway to global markets and enhance the economy of the state. We strive to be the preferred East Coast port by providing quality service and utilizing the latest equipment and technology.
NC Ports is committed to providing each customer with professional and seamless service, while consistently striving to improve and prepare for the future.
All visitors to the North Carolina Ports must have an appointment to enter the terminal grounds. You can only gain direct access to the terminal with a valid TWIC security card.
North Carolina Ports is located at 1 Shipyard Blvd., Wilmington, NC 28412
General Information
Phone: (910) 746-6463
Fax: (910) 746-6426
General Inquiries
customerservice@ncports.com
Containers - South Gate
(910) 746-6463
After Hours: (910) 746-6451
containers@ncports.com
General Cargo - North Gate
(910) 746-6364
After Hours: (910) 746-6448
Customs
(910) 772-5900
Subject to Change*
| 2022 HOLIDAYS | OBSERVED |
|---|---|
| New Year’s Day | Friday, January 1 |
| Martin Luther King Jr. Day | Monday, January 17 |
| Good Friday | Friday, April 15 |
| Memorial Day | Monday, May 30 |
| Independence Day | Monday, July 4 |
| Labor Day | Monday, September 5 |
| Veteran’s Day | Thursday, November 11 |
| Thanksgiving | Thursday & Friday, November 24 & 25 |
| Christmas | Friday, Monday, Tuesday, December 23, 26 & 27 |
Please use following user guide for RFID purchase
RFID Tag Purchasing Instructions.pdf
To purchase RFID Tags, please use the following link.
https://www.smart-tecs.com/product/rfid-tag/
RFID Tag Mounting Guide
Please use the following User Guide(s) for instructions:
General Users
Truckline Manager
CAP Truckline Manager User Guide
Independent Trucker (Trucker own Trucks but has no SCAC)
Online payments are now available on CAP
In the event, a refund is needed please send your request to Laura.Courtney@ncports.com for review
Gate Hours:
Port Terminal
Monday through Friday • 7:00 a.m. - 6:00 p.m.
General Cargo
Monday through Friday 7:30 a.m. to noon; 1:00 p.m. to 3:30 p.m.
Saturday & Sunday upon request
Latest Time For Appointments:
Imports Pickup • 4:15 p.m.
Single Moves • 4:15 p.m.
Double Moves • 4:00 p.m.
Live Reefers • 4:30 p.m.
Export Delivery • 4:00 p.m.
Restroom/Rest Stop Areas:
These areas are located at the Resolution Building.